Legal Notice and Data Processing Policy


This Legal Notice and Privacy Policy has been drafted by the capital company ETULOS SOLUTE, S.L. (hereinafter, “SOLUTE”), duly registered in the Mercantile Registry of Madrid, Volume 22355, Book 0, Folio 124, Section 8, Page M-399174, with Tax Identification Number B-84591437 and registered office at Avenida Cerro del Águila, 3 building 2, office 1C2, 28703 San Sebastián de los Reyes (Madrid).

SOLUTE is committed to ensuring that your personal information is protected and not misused, assuming the responsibility to comply with current national and European data protection legislation. The objective is to process your data in a lawful, fair, and transparent manner.

This document applies to our use of the personal data of customers who browse our website and interact with our company through the available means.

By merely being a User of this Site, under the terms provided herein, the User, being aware and duly informed, fully consents to the voluntary submission of their personal data through the Site, if they deem it appropriate. In particular, the User gives express and unequivocal consent for the processing of their personal data.

If you have any questions, comments, or concerns, or if you wish to make any suggestions regarding how we use personal information, you can send an email to SOLUTE’s Data Protection Officer at the following email address:

Personal Data Processing

All personal data provided through the Site by the user and by any other means facilitated by SOLUTE will be fully incorporated into a personal data file owned by SOLUTE, duly registered with the Spanish Data Protection Agency and maintained under SOLUTE’s responsibility. The purpose of this personal data file will be determined by SOLUTE in accordance with current regulations.

If the user accesses the Site to browse and consult information on their own, SOLUTE will only retain information related to the IP address used to access the Site, the date and time of access, and the internet address from which the link that redirected the User to the Site originated, for statistical purposes only.

If the user registers, in accordance with the conditions established herein, SOLUTE may request the identification credentials previously granted to them. In particular, SOLUTE will include in the personal data file certain information such as names and email addresses in the Contact Area included on the Site. Specifically, the User fully understands and accepts the conditions established in this Legal Notice and Privacy Policy and the regulations on which it is based.

Data Controller

  • Company name: ETULOS SOLUTE, S.L
  • Registered office: Avenida Cerro del Águila, 3 building 2, office 1C2, 28703 San Sebastián de los Reyes (Madrid)
  • Email:
  • Phone:+34 91 658 82 04
  • Tax Identification Number: B-84591437
  • Mercantile Registry of Madrid: Volume 22355, Book 0, Folio 124, Section 8, Page M-399174.
  • Website:


As the Data Controller, you are informed that the data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (GDPR) concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data.

Data subject to processing

We collect personal information that you provide when contracting a service on our website, filling out a form, or other means. In any case, at the time of collection, you will be informed of the data controller, the purpose, the recipients of the information, and how to exercise your rights under current data protection legislation.

We inform you that the categories of data we may process include:

  • Contact details: When you contact us, we collect your contact details. These data may include your name, postal addresses, phone numbers, and email addresses, as well as details of your social media profiles (e.g., your Facebook ID if you contact us through Facebook).
  • Website usage data: When you interact with our website, we collect information indicating which contents, topics, or services interest you, additional information downloads, access via links, problems we detect in using the tools, and your location if you have specifically authorized it. This information use is regulated in our Cookie Policy.
  • Geolocation data: We collect location data derived from your device’s IP address, only to the locality level. This address cannot be used to identify your internet connection or device.
  • Social Media: SOLUTE maintains profiles on various social networks, where we publish and share content and service descriptions. With each interaction, the social network operators record your usage behavior with cookies and similar technologies. These social networks may view general anonymous statistics about the interests and characteristics of the audience using them. If you use them, the social networks determine the characteristics of the data processing. Currently, without prejudice to others that may be used, we use the following social networks: LinkedIn SOLUTE. All of them have their privacy policies, explaining how they use and share your personal information. We recommend you carefully review the privacy policies before using these social networks to ensure you are comfortable with how your personal information is collected and shared.


Purposes of processing

Your data serve to address the following purposes, whose respective legitimacy is:

  • Customer service: To receive help with contracted services or purchased equipment if you have any doubts or problems using the website or the services included in it.
  • Maintaining a commercial relationship: With the User.
  • Exercise of data protection rights: Including checking and updating all your personal data.
  • Sending commercial communications: By email, fax, SMS, MMS, social communities, or any other electronic or physical means, present or future, enabling commercial communications. These communications will be carried out by the controller and related to their products and services, or their collaborators or suppliers with whom they have reached a promotion agreement. In this case, third parties will never have access to personal data.
  • Conducting statistical studies.
  • Processing orders, requests, or any type of request: Made by the user through any of the contact forms available.
  • Sending the website newsletter.

Data retention criteria

Data will be retained as long as there is a mutual interest in maintaining the purpose of processing, and when it is no longer necessary for that purpose, it will be deleted with appropriate security measures to ensure data pseudonymization or complete destruction.

Data communication

Data will not be communicated to third parties, except under legal obligation.


User rights

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability, and deletion of your data: And to restrict or oppose its processing.
  • Right to lodge a complaint with the control authority ( If you consider that the processing does not comply with current regulations.

Compliance with legal obligations

These are treatments required by law and cannot be omitted, such as:

  • Collaboration with judges and courts.
  • Collaboration with the Spanish Data Protection Agency.
  • Compliance with tax obligations and collaboration with the State Tax Administration Agency.
  • Obligations regarding the Prevention of Money Laundering and Terrorist Financing.
  • Provision of product and service guarantees.
  • Compliance with applicable regulations on general product safety.
  • Collaboration with state security forces and bodies.

Mandatory or optional nature of information provided by the user

Users, by ticking the appropriate boxes and entering data in the fields marked with an asterisk (*) in the contact form or presented in download forms, expressly and freely and unequivocally accept that their data are necessary to meet their request, by the service provider, being voluntary the inclusion of data in the remaining fields.

The user guarantees that the personal data provided to the controller are true and is responsible for communicating any changes to them.

We will not voluntarily collect personal data related to minors under 18 years of age. If we become aware that personal data collected belongs to a minor under 18 years of age, we will take appropriate steps to delete such data as soon as possible. Minors may only act under the supervision of an adult (parent or guardian), and the registration or request will be managed by them (parent or guardian).

The controller expressly informs and guarantees users that their personal data will not be transferred in any case to third parties, and that whenever any kind of personal data transfer is made, it will be requested previously, with the express, informed, and unequivocal consent of the users. All data requested through the website are mandatory, as they are necessary for providing an optimal service to the user. In case not all data are provided, it is not guaranteed that the information and services provided will fully meet your needs.


The user is expressly prohibited from using and obtaining the services and content offered on this website through procedures other than those stipulated in these terms and conditions, and where applicable, in the specific conditions governing the acquisition of certain services. Given the inability to control the information, content, and services contained on other websites that may be accessed through the links provided on our website, we inform you that SOLUTE is exempt from any responsibility for any damages of any kind that may arise from the use of those third-party websites by the user.

SOLUTE reserves the right to take appropriate legal action against users who violate these terms, with the user acknowledging that the failure to initiate such actions does not constitute a formal waiver of those rights, remaining valid until the statutory limitations on such violations expire.

Access to our website is undertaken at the user’s own and exclusive responsibility, and they shall be liable for any damages that may be caused to third parties or to us. The user is prohibited from any action on our portal that causes an excessive overload on our computer systems, as well as the introduction of viruses, the installation of robots, or software that alters the normal functioning of our website, or otherwise causes damage to our computer systems. The user assumes full responsibility arising from the use of our website, being solely responsible for any direct or indirect effects resulting from the website, including, but not limited to, any adverse economic, technical, and/or legal outcomes, as well as the defrauding of expectations generated by our portal. The user agrees to indemnify SOLUTE for any claims arising directly or indirectly from such actions. Likewise, they commit to using the services and all content of this website in accordance with the provisions herein, the law, morality, generally accepted good customs, and public order, refraining from using them for illicit purposes or effects, contrary to the provisions of this document, harmful to the rights and interests of third parties, or in any way that may damage, disable, overload, or deteriorate the services and content of SOLUTE or prevent the normal use or enjoyment of them by any user.

Intellectual property

This website, along with its domain, and all the contents and services offered therein, are protected by the corresponding industrial and intellectual property rights, making prior authorization necessary for any reproduction, distribution, or exploitation of them. The use of any part of this website in a manner different from that permitted by these terms is strictly prohibited and constitutes an infringement of third-party intellectual property rights, which may be punishable by civil and criminal penalties, including the payment of damages resulting from the infringement of copyright.

Registered trademarks

SOLUTE and other registered trademarks appearing on our website are registered trademarks or commercial trademarks of ETULOS SOLUTE, S.L. or its subsidiaries. These trademarks and the trade dress of SOLUTE cannot be used in connection with any product or service not belonging to this company, nor in any way that is likely to cause confusion among our customers, or that may disparage or discredit SOLUTE and this website.


ETULOS SOLUTE, S.L. reserves the right to modify these conditions at any time, without prior notice to the user, who is solely responsible for reviewing them as a prerequisite to ensure they are adapted to the intended use and can be known in advance.

Applicable law and jurisdiction

These terms and conditions are governed in every respect by Spanish Law. For any legal matter arising from the existence, access, use, or content of the website, both the user and ETULOS SOLUTE, S.L., expressly waiving any other jurisdiction that may correspond to them, submit to the exclusive jurisdiction and competence of the Courts of the city of Alcobendas.

This data protection information was last reviewed and updated in June 2024.